Privacy Policy JIPH Furniture

Information We Collect

We may collect information directly through business enquiries, forms, telephone calls, email, WhatsApp, exhibitions, meetings and other legitimate business interactions.

• Name
• Company or Organisation Name
• Job Title or Business Role
• Telephone Number
• WhatsApp Number
• Email Address
• City, State & Country
• Product or Service Requirements
• Event Attendance & Appointment Information
• Communication Preferences
• Messages, Enquiries & Customer Support Records
• Transactional or Contractual Information
• WhatsApp Message Delivery & Response Information
• Basic Website & Technical Information

How We Use Personal Information

We use your personal information to provide better services, maintain business relationships and fulfil our legal and operational responsibilities.

• Respond to enquiries and requests
• Provide product, quotation and service information
• Manage customer and business relationships
• Arrange meetings, demonstrations and appointments
• Send requested transactional or service updates
• Invite relevant business contacts to exhibitions and industry events
• Provide customer service and after-sales support
• Maintain communication and business records
• Improve our products, services and communication processes
• Prevent misuse, fraud and security incidents
• Comply with applicable legal and regulatory obligations

WhatsApp Communication

JIPH may use the official WhatsApp Business Platform to communicate with customers, prospective customers, dealers, architects, designers, institutions and other business contacts. Communications may include replies to enquiries, requested product information, quotations, order updates, appointments, exhibition invitations, customer support and relevant business announcements. Promotional messages will be sent only where permitted. Recipients may reply STOP or contact us to opt out. .

Consent and lawful processing

We process personal information where the individual has provided consent; where processing is required to respond to an enquiry, perform or prepare a contract, meet a legal obligation, or pursue a legitimate business interest that does not override individual rights. JIPH does not sell personal information.

Sharing of personal information

Information may be shared with authorised JIPH employees and representatives; technology, hosting, customer-management and communication providers; Meta Platforms when WhatsApp is used; professional advisers; and government or regulatory authorities where legally required. Providers may process information only for the services they deliver and subject to applicable safeguards.

International processing

Some technology and communication providers may process information outside India. Where applicable, we take reasonable steps to ensure information is handled using appropriate contractual, organisational and technical safeguards.

Information security

JIPH uses reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, unlawful disclosure, accidental loss, misuse, alteration and destruction. No internet-based or electronic system can be guaranteed completely secure.

Retention of information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, active business and customer relationships, contractual obligations, accounting and taxation requirements, dispute resolution, and legal or regulatory compliance. Information no longer required will be deleted or anonymised where reasonably practicable.

Individual rights

Subject to applicable law, individuals may request access, correction or deletion of personal information; withdraw consent; restrict certain processing; opt out of promotional communications; or ask how their information is used. Some records may be retained where required by law or necessary to establish, exercise or defend legal claims.

Children's information

Our products and business communication services are not directed to children. JIPH does not knowingly collect children's personal information for WhatsApp marketing or business promotion.

External Services

Our website and communications may use third-party services, including WhatsApp and Meta Platforms. Their processing practices may also be governed by their respective privacy policies.

Changes to this policy

JIPH may update this Privacy Policy when our practices, services or legal obligations change. The effective date shown above identifies the latest version.